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CUTPRINTSHIP’S TERMS & CONDITIONS 

WE KEEP OUR TERMS CLEAR AND PRACTICAL SO YOUR PROJECT MOVES FORWARD WITH EASE.


  1. QUOTE VALIDITY — 30 DAYS
    • QUOTES REMAIN VALID FOR 30 DAYS FROM THE ISSUE DATE. IF PRICING OR MATERIAL AVAILABILITY CHANGES AFTER THAT PERIOD, AN UPDATED QUOTE WILL BE ISSUED ON REQUEST. 

  2. PAYMENT REQUIREMENTS
    • FULL PAYMENT IS REQUIRED BEFORE PRODUCTION UNLESS YOU HAVE APPROVED NET TERMS.
    • NET TERMS MAY BE AVAILABLE AFTER: 90 DAYS AS A CUSTOMER, AND 10 OR MORE COMPLETED ORDERS. 

  3. TURNAROUND TIME
    • STANDARD TURNAROUND IS 7-10 BUSINESS DAYS AFTER WE RECEIVE: (1) FINAL READY-TO-PRODUCE FILES, AND (2) FULL PAYMENT. RUSH PRODUCTION MAY BE AVAILABLE FOR AN ADDITIONAL FEE. 

  4. FILE REQUIREMENTS
    • WE ACCEPT STANDARD PRODUCTION FORMATS (AI, DXF, SVG, PDF, TIFF, EPS, PNG, JPG). FILES MUST BE PRODUCTION-READY. SMALL ADJUSTMENTS HANDLED AT NO CHARGE; MAJOR DESIGN WORK REQUIRES NOTIFICATION BEFORE ANY ADDITIONAL COST. 

  5. CUSTOMER RESPONSIBILITY FOR SUPPLIED FILES
    • WE PRODUCE PARTS ACCORDING TO FILES PROVIDED. WE FLAG ISSUES WHEN POSSIBLE, BUT FINAL RESPONSIBILITY FOR FILE ACCURACY LIES WITH THE CUSTOMER UNLESS YOU HAVE HIRED US FOR PAID DESIGN SERVICES. 

  6. START OF PRODUCTION
    • PRODUCTION BEGINS ONLY AFTER BOTH: FINAL APPROVED FILES AND FULL PAYMENT (UNLESS ON NET TERMS). 

  7. SHIPPING & CARRIER DELAYS
    • ONCE AN ORDER LEAVES OUR FACILITY, TRANSIT TIMES AND DELAYS ARE THE CARRIER'S RESPONSIBILITY. 

  8. DAMAGED SHIPMENTS — HYBRID POLICY
    • CARRIER DAMAGE: CARRIER'S RESPONSIBILITY. • INSURED SHIPMENTS: COVERED BY CARRIER/INSURANCE. UNINSURED: WE REMAKE AT MATERIAL COST ONLY. 

  9. CUSTOM ORDERS ARE NON-REFUNDABLE
    • ALL ITEMS ARE CUSTOM MANUFACTURED AND NON-REFUNDABLE ONCE PRODUCTION HAS BEGUN. 

  10. CHANGES AFTER APPROVAL
    • CHANGES AFTER APPROVAL MAY AFFECT COST AND LEAD TIME. MAY NOT BE POSSIBLE IF PRODUCTION STARTED.
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  11. CUSTOMER-PROVIDED MATERIALS
    • CUSTOMER-SUPPLIED MATERIALS PROCESSED AT YOUR OWN RISK. CUTPRINTSHIP NOT RESPONSIBLE FOR INHERENT DEFECTS. 

  12. WARRANTY
    • PARTS WARRANTED TO MATCH APPROVED FILES AND SPECIFICATIONS. NO ADDITIONAL WARRANTIES UNLESS AGREED IN WRITING. 

PROUDLY BASED IN ROCKLIN, CA | CUTPRINTSHIP YOUR ON-DEMAND PRODUCTION PARTNER 

QUESTIONS? CONTACT US AT: SUPPORT@CUTPRINTSHIP.COM